Care home operator accused of ‘cheap and botched’ job on lift replacement


An angry relative has accused a care home operator of carrying out a “cheap and botched” job after it replaced a broken down lift.

The new lift was installed at The Headington Care Home in Oxford, which is operated by Four Seasons Healthcare, after residents were left stranded upstairs for almost three weeks when it broke down last year (see Care home residents left stranded upstairs after left failure).

John Evans told The Oxford Times that the home had done the “bare minimum” for his wife, who was admitted to the home seven years ago with dementia.

Mr Evans also claimed that the provider had done a “cheap and botched job” on the lift replacement, adding it had made things more difficult for his wife who had to be hoisted into a less suitable wheelchair in order to be taken outside.

A Four Seasons spokesperson said: “Following the installation of the new lift, we have taken extensive measures to ensure every resident has access to the ground floor. This includes modifying the lift internally to create more space and transporting residents from specialist wheelchairs to standard wheelchairs so that they may use the lift, such as in the case of this resident.

“There is no impediment to this resident accessing the ground floor and we have worked at length with her family to ensure they are aware of the options open to her, including continued daily transfer by staff to the ground floor for family visits and the repeated offer of permanent accommodation on the ground floor. We have taken every reasonable step to address the concerns of the resident and her family, but must always consider the care of all our residents within the property.”

Four Seasons added that every resident had a person evacuation plan in case of emergency which had never the current or former lift.

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