Hartford Care celebrates second CQC Outstanding rating


Tegfield House in Winchester has become the second Hartford Care home to achieve an overall Outstanding rating from the CQC.

The residential care home for up to 24 people joined the top 3.5% of adult social care services following an inspection in June.

Sean Gavin, Hartford Care’s Chief Executive Officer, said: “This is a magnificent achievement for Tegfield House of which we are all immensely proud.

“Huge congratulations to Jo Aitken, the home’s manager, and her superb team who have worked tirelessly to attain such incredibly high standards at Tegfield. We are delighted that their hard work has been recognised with this fully deserved Outstanding rating.”

Home Manager Jo Aitken added: “I am completely overwhelmed by this overall rating for our wonderful Tegfield family. In our last inspection, we received a Good rating which was the incentive we needed to go one better this time – and we did it!

“Our priorities have always been to ensure our residents receive the best possible care at all times and without exception. We treat them all as unique individuals and do everything we can to make their lives as comfortable and enjoyable as possible.

“I cannot praise Team Tegfield enough for their exceptional work in making our lovely home a wonderful place for both our residents and our staff. This accolade means so much to all of us there.”

The CQC said: “People and their relatives told us the care they received at Tegfield House was exceptionally good and we saw that people were enabled to participate in assessments and care planning, and direct their care plans to ensure they could lead fulfilling lives.”

“People received exceptionally person-centred care and support. Staff knew people very well, they knew who the person had been before they came to the home and about their interests and families, the kind of information that made people individuals. Staff could start and hold a conversation with people because they knew them so well.”

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