LIC 2019 AWARDS WINNER: Care Home Innovation in Care Award SPONSORED BY APETITO
The winner of the Care Home Innovation in Care Award sponsored by apetito is Rachel Smith, Orchard Care Homes
Innovation is a key ingredient of outstanding care. People recognised in this category were those who refuse to rest on their laurels and pursue constant improvement through having the courage to take risks, try something new and learn from their mistakes.
Orchard Care Homes has created an environment where innovation is encouraged. This has enabled Head of Business Systems & Management Information, Rachel Smith, to first conceptualise ‘Project Ragnarok’ and now make her brain child a reality.
This bespoke software has been developed in partnership with Civica, a global IT-based services partner in digital solutions, software applications, and managed services. The Project consists of five parts being rolled out in stages over the last 12 months: the Electronic Employee Record (EER); Bank & Agency texting staff for overtime; Budget sets linked to resident dependency; Roster Optimisation; and Agency.
These five segments ensure the core values of Orchard Care Homes are captured so a professional and positive environment can be enhanced. The purposes of ‘Project Ragnarok’ are: to reduce staff costs by staffing to resident dependency, reducing agency by ensuring the workforce is rostered effectively, to remove daily fluctuations in rostering and remove set rotas to allow for greater continuity of care, to create electronic staff files that can be tracked centrally, avoiding duplication of manual processes at Support Centre and in the homes, and to speed up HR Admin processes, allowing for more time to be spent with residents in the homes.
Rachel said: “It’s amazing. As a company we’ve really tried really hard and we really wanted to do the best for our residents, improve and to use innovation. This is absolutely the kind of thing we want to be recognised for.”
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