Nearly two-thirds of service users feel they have no say in their care


A new survey has found that almost two-thirds of people accessing social care and support services, or who care for those who do, feel they have no say in how their services operate.

The Social Care Institute for Excellence (SCIE) report was launched as part of National Co-production Week, which is designed to promote more equal partnerships service users, carers and professionals.

SCIE’s Head of Co-production, Pete Fleischmann, said: “The majority of those working in the sector, carers and people who use services that responded to our survey, want to see co-production put into practice – something which is not currently happening for everyone.

“It is only when everyone’s contribution is valued equally and power is shared that meaningful co-production can happen. Building these equal partnerships can go a long way to avoiding social care failures in the future, as well as improve outcomes for those using services.

“Co-production offers the chance to transform social care and health provision to a model that gives people real choice and control, improving services for all.

“SCIE are committed to being at the forefront of this transformation.”

Only 11% of people felt they had a say in how services were developed or delivered.

In further findings, 96% of care professionals said they would prefer to work in services delivered in partnership between themselves, carers and service users.

A similar number (95%) of users said they would prefer it if services were co-produced.

Kate Pieroudis, Co-production Development Manager at SCIE, added: “Those we asked in our survey were clearly in favour of working in equal partnerships with each other to improve care and support services.

“We have to take steps to change this imbalance of power when it comes to designing and delivering services, in the hope that social care works for everyone.”

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