Person Centred Software provides digital boost for health and social care integration


A pioneering partnership between Person Centred Software and Sutton Council is helping improve health and social care integration.

The project, which is part of the South West London Sustainability and Transformation Plan (STP), aims to digitise the transfer of documentation between care homes and hospitals.

Person Centred Software’s Head of Product Management, Andrew Coles, said: “When a resident is transferred to hospital, most care homes give a printed ‘Hospital pack’ to the ambulance driver for A&E staff, but it’s not shared with the ward, pharmacy, or physiotherapist.

“This means healthcare professionals are often unaware of a patient’s personal preferences and care needs. Sharing information is especially important with vulnerable residents as they may be unable to voice their individual needs.”

The project saw the successful digital transfer of care records of a resident being transferred from Belmont Care Home in Sutton, part of Caring Homes Group, to St Helier Hospital in Carshalton.

Person Centred Software has extended its ‘Hospital pack’ into an admission process and includes information communicated to ambulance crew, emergency department, ward teams and physiotherapists. It incorporates the CARES (Concerns Action Response Examination Shared Information) form based on the red bag documentation pioneered by Sutton CCG in order to aid with hospital admissions.

Arthur Tanare, Manager at Belmont House, part of Caring Homes Group, said: “Person Centred Software’s digitalisation of the red bag scheme improves the lives of residents and staff at Belmont House. With the electronic transfer of information, the hospital has all the personal information they need to care for the resident in front of them, not just the emergency clinical information, so doctors and nurses no longer need to call us to find out more information. This saves a lot of time and means that residents receive smooth transfers to hospital and holistic, person-centred care at every stage of hospitalisation.”


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