Runwood Homes celebrates Norfolk care home’s CQC ‘outstanding’ rating

Runwood Homes’ Windmill House in Wymondham, Norfolk has been rated ‘outstanding’ by the CQC.

The 57-bed home joined the top 3% of adult social care services with the CQC’s top rating following an inspection in December.

Long-standing Home Manager, Julie Aldred, said: “We are so very proud to achieve the highest possible CQC rating.  Our dedicated and passionate team consistently concentrates on providing the best possible residential care service, focusing our attention on our residents’ individual needs and wishes within a safe, inspiring and comfortable living environment.

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“Residents feel part of a community at Windmill House with various activities, entertainment and outings as well as friendship and support available for all.”

Wimdmill House was rated outstanding for being caring, responsive and well-led, and received ‘good’ in the safe and effective categories.

The CQC said: “The care that people received was individualised and very person-centred. The registered manager was an inspiring leader of an enthusiastic staff team committed to providing the best care for people. Care focussed on supporting people’s independence and promoting dignity and respect.”

The CQC praised the service for supporting people to attend events in the local community as well as welcoming local residents to take part in events at the home.

Inspectors highlighted the “excellent range of activities reflecting the diverse preferences and needs of individuals in the home”.

Windmill House was also praised for its holistic approach to care where “people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible”.