Sanctuary Care celebrates fourth CQC ‘outstanding’ care home


Watlington and District Nursing Home in Watlington, Oxfordshire has become Sanctuary Care’s fourth CQC ‘outstanding’ service.

The home, which provides care for up to 60 residents, joined the top 3.5% of adult social care services following an inspection in March.

Sarah Clarke-Kuehn, Sanctuary’s Group Director – Care, said: “This is fantastic news and we are delighted that yet another of our care homes has been recognised for the outstanding person-centred care provided which enriches the lives of residents.

“The rating is thoroughly deserved and is testament to the hard work and dedication of everyone at the home.”

Home manager Julie Cooper was praised by staff for leading “by example” and being the “driving force to all staff which demonstrates how they are happy to go beyond the call of duty.”

Watlington’s provision for dementia care was acclaimed by a visiting health professional who said: “They are conscientious in their duties and, above all, care about their patients.

“On average a person diagnosed with dementia has a life expectancy of five years. In the Elderly Mentally Infirm unit they have a large cohort of patients who exceed this by at least double the time.”

The use of kradle, Sanctuary’s bespoke in-house electronic care planning app, which allows plans to be updated at the point of care, was also recognised by inspectors because it “enabled staff to spend more time with people as the recording was less time consuming”.

Rebecca Bauers, Head of Adult Social Care Inspection, said: “When we visited this service everyone we spoke with was very positive about it, and the care being provided. We saw how the efforts that staff made to tailor the service, and help people be socially active, had made a positive impact on everyone involved.

“We found that the leadership had instilled a positive and supportive culture, and had a strong desire to provide high quality person centred care. The service ensured that people were involved in their care decisions. The people and staff were encouraged to share their experiences and feedback so they could be used to further develop and improve the service, they were thanked for their input.”

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