Three carers arrested over ‘ill-treatment’ allegations at Surrey care home


Three care workers have been arrested over allegations of ill-treatment of two residents at a Surrey care home.

Surrey Police arrested two 21 year old women and one 22 year old woman on suspicion of the ill treatment and neglect of a person without capacity at Bupa’s Collingwood Grange care home.

A Surrey Police spokesperson said: “We were called at 09:49am on Thursday 29 August to reports of ill-treatment of two residents at Collingwood Grange care home in Camberley. We are carrying out enquiries with the Adult Services Locality Team and the care home to establish what happened.

“Three women aged 21, 21, and 22, have been arrested on suspicion of ill-treatment or neglect of a person without capacity. They have been re-bailed until November 30 pending further enquiries.”

Stewart Kyle, director for Bupa Care Services in Surrey, said: “We dismissed the individuals involved as soon as these allegations came to light, acting immediately to ensure that our residents were safe and receiving the high quality care we expect. We’re also working closely with residents and their families to ensure everyone’s receiving the support they need.

“We continue to support the police with their investigation and, as this is on-going, we’re unable to comment further at this time.”

James Frewin, CQC Head of Inspection for Adult Social Care in the South East, added: “We have been made aware of safeguarding allegations at Collingwood Grange Care Home in Portsmouth Road, Camberley, Surrey.

“These allegations are currently being dealt with by the local police.  It would be inappropriate for CQC to comment further until they have completed their investigations.

“CQC did however bring forward their inspection of the service in response to the concerns and visited on the 3 September. We will publish our findings in due course.

“At this stage we are assured that the provider has acted responsibly in relation to the concerns. In the meantime CQC and other local healthcare stakeholders will continue to closely monitor the provider to ensure that people are safe.”

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