Milestones Trust celebrates ‘outstanding’ double


Julie Wheaton, project co-ordinator at Milestones Trust (black top); Sarah, who is supported by Milestones Trust in Bristol (red top); Sarah Couzens, project manager at Milestones Trust (grey top); Andrew, who is supported by Milestones Trust in Bristol

Leading learning disability charity, Milestones Trust, is celebrating after two of its services were recently rated ‘outstanding’ by the CQC.

Milestones Supported Living Service and Flaxpits House in Bristol were both rated outstanding in December following inspections in October and November.

Milestones Supported Living Service works with 244 people across 186 locations in Bristol and South Gloucestershire, providing a range of support tailored to meet individuals’ needs, ranging from personal care to accessing social activities or seeking employment.

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The CQC said: “Staff were extremely caring and supportive … People were very much the centre of their care and involved in the recruitment of their staff teams. Staff were committed to providing a service that was tailored to each person they supported.  Staff were enthusiastic and worked with people to enable them to achieve positive outcomes. They understood their roles in relation to encouraging people’s independence whilst protecting and safeguarding people from harm.”

Jeff Parry, director of operations for Milestones Trust, said: “We are incredibly proud of our talented and committed staff who run a service we believe to be outstanding – so we are delighted their hard work and dedication has been recognised as so by the CQC.”

Commenting on Flaxpits House, a residential home offering care and support to people aged 18-40 with learning disabilities and complex and emotional needs, inspectors found: “People were treated with kindness and compassion. People received an exceptionally responsive service. Care and support was personalised and person led. People were supported to take part in a variety of activities and trips out based on their interests and aspirations. This included looking at long term goals such as living more independently.”


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